BoltBus - Don't use - they're thieves
Don't use them. Not only are their busses almost never on time, they have the most punishing rebooking/cancellation policy.
You're charged an additional $4.75 for each rebooking and if the bus you change to is more $ than the original, you pay the extra. Fair enough, I understand that.
BUT, if it's less than what you paid, they DON'T pay you back the difference AND you still get charged the $4.75 rebooking fee. By comparison, Best Bus lets you make changes for free, and gives you credit for the trip for up to 1 year if you have to cancel.
Reason of review: Pricing issue.
Location: Washington, District Of Columbia
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They are definitely thieves!!! Unbelievable. And this is after their confusion is all done & over with.....YOU GET WHAT YOU PAY FOR!!