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1.8 Based on 33 reviews
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  • Customers like
    • Price 2
    • Convenience 1
    • Regretable 1
  • Customers don't like
    • Customer service department 2
    • Freezing inside and uncomfortable seats 2
    • Rebooking policy 2
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  • From mobile
  • Nov 27
  • #962304

On a bus that left NYC at 8:45am. Broke down in southern nj and despite being told that another bus was coming we are still here at 4pm waiting. Should have been in dc 2hours ago. Customer service and driver have repeatedly lied about what to expect. Will seriously reconsider ever taking or recommending bolt again

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  • From mobile
  • Oct 30
  • #946101

The bus smells like a port-a-potty.

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This is what happened with Bolt Bus. Your company left my son stranded in Seattle, your customer service reps are RUDE and actively ENGAGED me in argument, talked over me and wouldn't give my any service whatsoever. I have requested REFUNDS but frankly I want more. I want the jobs of driver, the attendant, customer service reps and the supervisors. The supervisor named Simone specifically said to me, "Same to you sir" when I told her she was too... Read more

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  • From mobile
  • Sep 19
  • #921632

I work for bolt I make $460 after tax s a driver buses are dirty always stink..

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  • From mobile
  • Aug 31
  • #910747

Bus arrived AN HOUR late to its destination. NO TRAFFIC, NO ALTERNATE ROUTE NEEDED, NOTHING! How does that happen??

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  • From mobile
  • Aug 01
  • #892402

Boltbus is # 1 for me

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  • From mobile
  • Jul 10
  • #880133

Horrible customer service! Everyone tells you different things! I can never get a straight answer, and i get stressed everytime i talk with them. I take them regularly, and is just so frustrating to me! Dont have extra money, for another option!

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  • From mobile
  • Jul 05
  • #877231

Bolt bus use to be the best alternative to Greyhound, but over the last few years the coon drivers are listless, rude and don't provide the basics such as working outlets/Internet. I am better of driving!

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Date: june 01 2016 Trip: boston to new york 1:30 pm departure Bus# 0823 Time of incident:~3:50 pm at half way food stop. The bus driver physically threatened me, insulted my intelligence, and also threatened to call the cops. He also appeared very agitated when I started opening the side compartment so I could get too my bag. It was as though he was hiding something in there that he did not want me to see. Read more

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Shantel Powell 2105 Columbia Ave Hyattsville, MD 20785April 7,2016 to whom it may concerns: my name is Shantel Powell I purchase 4 tickets for my family and I to travel to nyc on Friday April 8,2016 in the amount of $69.80 but due to circumstance beyond my control of my family death in Jamaica on march 30rd 2016 I am unable to go on my trip which I already pay for. so I am request a full refund in... Read more

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